Terms and conditions

• RAYA HALAL – the trade name for RAYA TRADING GLOBAL SRL, a Romanian legal entity, with its registered office in STR. PRAJA, NO. 37, ROOM 1, SLĂNIC, JUD. PRAHOVA having order number in the Trade Register J29/329/2023, unique fiscal registration code 46693290.
• For sale – RAYA TRADING GLOBAL SRL, a Romanian legal entity, having its registered office in STR. PRAJA, NO. 37, ROOM 1, SLĂNIC, JUD. PRAHOVA having order number in the Trade Register J29/329/2023, unique fiscal registration code 46693290.
• Buyer – can be any natural person over the age of 16 or any legal entity that creates an Account on the Site and places an Order.
• Customer – can be any natural person who is over 16 years old or a legal person who has or obtains access to the CONTENT, through any means of communication made available by RAYA TRADING GLOBAL SRL , (electronically, by telephone, etc.) or on the basis of a existing user agreement between RAYA TRADING GLOBAL SRL and it and which requires the creation and use of an Account.
• User – any natural person over the age of 16 or legal entity registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the Terms and Conditions section.
• Nickname – pseudonym under which a particular User/Customer/Purchaser may add Content to the Site. The nickname is associated with the information on the Site of the User/Client/Buyer under the name “Username”.
• Account – the section of the Site consisting of an email address and a password that allows the Buyer to submit the Order and which contains information about the Client/Buyer and the history of the Buyer on the Site (orders, tax invoices, goods guarantees, etc.). The User is responsible for and will ensure that all information entered when creating the Account is correct, complete and up-to-date.
• Wishlist– the section of the Account that allows the Buyer/User to create Lists of Goods and Services that he wants to track for a possible purchase using the service provided by the Seller to track the Goods and Services by receiving Commercial Communications from him .
• List– the Favorites section where the Buyer/User can add Goods or Services that they wish to track for possible purchase and which they can subsequently delete or add to their shopping cart (“My Cart”).

• MyCart– the section of the Account that allows the Buyer/User to add Goods or Services that they wish to purchase at the time of addition or at a later time; if the Goods or Services are not purchased at the time of addition by placing the Order, the Buyer/User will benefit from the service offered by the Seller to track the Goods and Services by receiving Commercial Communications from him.
• Site – the online store hosted at the web address www.rayahalal.ro and its subdomains.
• Order– an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer conveys to the Seller, through the Site, his intention to purchase Goods and Services from the Site.
• Goods and Services – any product or service listed on the Site, including the products and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the placed order.
• Campaign– the act of exhibiting for commercial purposes, a finite number of Goods and/or Services having a limited and predefined stock, for a limited period of time established by the Seller.
• Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
• Content – ​​represents :

• all information on the Site that can be visited, viewed or otherwise accessed through the use of electronic equipment;
• the content of any email sent to Buyers by the Seller by electronic means and/or any other available means of communication;
• any information communicated by any means by an employee/collaborator of the Seller, the Buyer, according to the contact information, specified or not by him;
• information related to the Goods and/or Services and/or the rates charged by the Seller in a certain period;
• information related to the Goods and/or Services and/or rates charged by a third party with whom the Seller has concluded partnership contracts, in a certain period;
• data relating to the Seller or other privileged data thereof.

• Document – ​​these Terms and Conditions.
• Commercial Communications – any type of message sent (such as: email/SMS/telephone/mobile-push/web-push/etc.) containing general and thematic information, information regarding products similar or complementary to those that you have purchased, information about offers or promotions, information about Goods and Services added to the “Account/My Cart” section or the “Account/Favorites” section, as well as other commercial communications, such as market research and opinion polls .
• Transaction – collection or reimbursement of an amount resulting from the sale of a Good and/or Service by RAYA TRADING GLOBAL SRL, to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the method of delivery.
• Green stamp tax – the amount expressed in lei, paid by the Seller to the company authorized to take over the operations of collection, transport and valorization/recycling of waste electrical and electronic equipment, as provided by the legislation in force.
• Specifications – all specifications and/or descriptions of the Goods and Services as set out in their description.

• By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or email) through which the Seller conducts its commercial operations.
• The notification received by the Buyer, after placing the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (email) or by phone.
• For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If it changes the amount of Goods and/or Services in the Order, it will notify the Buyer at the email address or phone number provided to the Seller when placing the Order and will return the amount paid.
• The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via e-mail and/or SMS, the notification of dispatch of the Order.
• The document and information made available by the Seller on the Site will form the basis of the Contract.

• By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or email) through which the Seller conducts its commercial operations.
• The notification received by the Buyer, after placing the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (email) or by phone.
• For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If it changes the amount of Goods and/or Services in the Order, it will notify the Buyer at the email address or phone number provided to the Seller when placing the Order and will return the amount paid.
• The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via e-mail and/or SMS, the notification of dispatch of the Order.
• The document and information made available by the Seller on the Site will form the basis of the Contract.

The Seller may assign and/or subcontract to a third party for Services related to the fulfillment of the Order, without informing the Buyer, without his consent being necessary. The Seller shall always be liable to the Buyer for all contractual obligations.

• The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of RAYA TRADING GLOBAL S.R.L. , with all rights obtained in this regard directly or indirectly (through licenses for use and/or publication) being reserved.
• The Customer/Buyer/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than that originally intended by RAYA TRADING GLOBAL S.R.L. the inclusion of any Content outside the Site, the removal of insignia signifying the copyright of RAYA TRADING GLOBAL S.R.L. on the Content, as well as participating in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of RAYA TRADING GLOBAL S.R.L. Any Content to which the Client/Purchaser/User has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid user agreement concluded between RAYA TRADING GLOBAL S.R.L. and this, and without any implied or express warranty on the part RAYA TRADING GLOBAL S.R.L. with reference to that Content.
• The Customer/Purchaser/User may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the Document.
• In case RAYA TRADING GLOBAL S.R.L. grants the Customer/Buyer/User the right to use, in the form described in a separate user agreement, certain content, to which the Customer/Buyer/User has or obtains access as a result of this agreement, this right extends only to that or those contents defined in the agreement, only during the existence of it or these contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment from RAYA TRADING GLOBAL S.R.L. for such Customer/Purchaser/User or any other third party who has/obtains access to this transferred content, by any means and who could be or is harmed in any way by this content, during or after the expiration of the user agreement.
• No Content transmitted to the Client, User or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of RAYA TRADING GLOBAL SRL and/or the employee /to the representative of RAYA TRADING GLOBAL SRL who mediated the transfer of Content, if it exists, in relation to that content.
• Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying user agreement, if any, is prohibited.

• The Client/Buyer can place Orders on the Site, by adding the desired Goods and/or Services to the shopping cart, then completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase to the extent that stock is available for it. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order, implicitly nor the automatic reservation of the Good/Service.
• • By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the Order.
  • By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.
  • The Seller may cancel the Order placed by the Buyer, upon prior notice to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:
  • non-acceptance by the issuing bank of the Buyer ‘s card , of the transaction , in the case of online payment ;
  • invalidation of the transaction by the card processor approved by RAYA TRADING GLOBAL SRL, in the case of online payment ;
  • the data provided by the Client /Buyer on the Site are incomplete and / or incorrect;
  • The buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without citing any reason and without incurring costs other than those of delivery. Thus, according to GEO no. 34/2014, the period for returning a Good or giving up a Service expires within 14 days from:
  • ziua în care Cumpărătorul intră în posesia fizică a ultimului Bun – în cazul în care Cumpărătorul comandă printr-o singură comandă produse multiple care vor fi livrate separat;
  • the day on which the Buyer takes physical possession of the last Good or the last part – in the case of the delivery of a product that consists of several lots or parts.
  • If the Buyer decides to withdraw from the Contract, he will contact RAYA TRADING GLOBAL SRL through the contact methods found on the website.
  • If the Customer/Buyer requests withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of his decision to withdraw from the Contract. The amount will be returned as follows:
  • for Orders paid by bank card – >by refund to the account from which it was mad e payment or by generating a voucher with the value of the returned product:
  • for Orders paid cash on delivery -> by returning the value of the product to the bank account sent by the customer or by generating a voucher with the value of the returned product.
  • The Seller will be able to delay refunding the amount until he receives the Goods sold or until he receives proof that they have been dispatched, if he has not offered to take back the Goods himself (the latest date will be taken).
  • If the Good is returned in a condition where it can no longer be sold as new (open packaging, missing accessories, the Good is damaged), we reserve the right to charge a fee for returning the Good to its original state, as appropriate, or for to cover the price difference resulting from the sale of the product as resealed or, at the Buyer’s request, we will reship the Good, the delivery costs being borne by the Buyer.

• The following are excluded from the right of withdrawal from the Contract:

  • the provision of Goods and/or services the price of which depends on fluctuations in the financial market that the Seller cannot control and which may occur during the withdrawal period;
  • supply of Goods made according to the specifications presented by the Buyer or clearly customized;
  • supply of Goods that are likely to deteriorate or expire quickly;
  • supply of sealed Goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the Buyer;
  • the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;
  • contracts where the Buyer has specifically requested the Seller to move to his home to carry out urgent repair or maintenance work. If, on the occasion of such a visit, the Seller provides services other than those expressly requested by the Buyer or provides Goods other than the spare parts indispensable for the execution of maintenance or repair work, the right of withdrawal applies to those additional Services or Goods ;
  • providing sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;
  • the supply of newspapers, periodicals and magazines, except for subscription contracts for the supply of such publications;
  • the provision of digital content that is not delivered on a physical medium, if the provision has begun with the express prior consent of the Buyer and after he has confirmed that he has become aware of the fact that he will lose his right of withdrawal;
  • Items of clothing, accessories and other goods that, once used, cannot be resold for reasons of hygiene: earrings, underwear, etc.

The RAYA TRADING GLOBAL SRL company will keep the information of any nature that you provide confidential. The disclosure of the information provided will only be possible under the conditions mentioned in this Document.

• • No public statement, promotion, press release or any other form of disclosure to third parties shall be made by the Buyer/Customer regarding the Order/Contract without the prior written consent of the Seller.
  • By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to, the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use, for its own benefit, such information, ideas, concepts, know-how or techniques that you have submitted to us through the Site. RAYA TRADING GLOBAL SRL will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide for other specifications in this regard.

The Buyer/User/Client may at any time change their option regarding the consent given to the Seller for Commercial Communications containing general and thematic information including information regarding offers or promotions, as follows:

• • • • by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller or
      • by contacting the Seller .

The prices of the Goods and Services displayed on the RAYA TRADING GLOBAL S.R.L. website include VAT. according to the legislation in force.

• • • • The price, payment method and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the Goods and Services delivered, the Buyer’s obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
      • The Seller will send the Buyer the invoice related to the Order containing Goods and/or Services sold by RAYA TRADING GLOBAL S.R.L., with the exception of Goods and/or Services sold by RAYA TRADING GLOBAL S.R.L. partners, and for any other payments related to the Order, exclusively in electronic format, through adding the invoice to the Buyer’s Account or by e-mail, to the e-mail address mentioned by the Buyer in his Account.
      • For a correct communication of the invoice related to the Order, the Buyer is obliged to update his Account data whenever necessary and to access the information and documents related to each Order, existing in the Account.
      • Through this method of communication, the Buyer, accessing his Account, will have a record of the invoices issued by RAYA TRADING GLOBAL S.R.L., being able to save and archive them in turn at any time and in any way he wishes.
      • By sending the Order, the Buyer expresses his agreement to receive the invoices in electronic format by adding them by RAYA TRADING GLOBAL S.R.L. to his Account via electronic mail, to the email address mentioned in his Account.
      • If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us of this issue at the email address: contact@rayahalal.ro.
      • In certain cases, in order to maintain the security of the Transactions, when registering the Order, the Buyer will be asked to authorize the payment by re-entering the password related to the Account or using the fingerprint in the case of mobile terminals that have this facility.
      • For Transaction security reasons, the User / Buyer is advised not to stay logged in to the Site and not to set the automatic login option on mobile devices. Disclosure of your account password is not permitted and it is recommended to use a password with a strong security character (for example, contain at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).

• • • • The delivery conditions of the Goods and Services sold by RAYA TRADING GLOBAL SRL can be found in the PAYMENT AND DELIVERY POLICY section.
      • The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.
      • The Seller will deliver the Goods and Services only on the territory of Romania.

• • • • Ownership of the Goods will be transferred upon delivery, after payment has been made by the Buyer at the location indicated in the Order (understood by delivery – the signature of receipt of the transport document provided by the courier or the signature of receipt on the tax invoice in the case of deliveries made by the Seller’s staff) .

• • • • The Seller shall not be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller’s performance of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.
      • By creating and using the Account, the User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his Account.
      • By creating the Account and/or using the Content and/or placing the Orders, the Customer / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date the Account is created and/or the use of the content and/or the date of placing the Order.
      • The Seller reserves the right to periodically update and amend the Site Terms and Conditions to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements. The document is enforceable against Clients / Users / Buyers from the moment it is displayed on the Site. In the event of any such change, we will display the modified version of the Document on the Site, so please check the content of this Document periodically.

• • • • Please read the Privacy Policy regarding the processing of personal data.

• • • • Please read the Cookie Policy regarding the use of cookies.

• • • • Neither party shall be liable for failure to perform its contractual obligations if such failure to perform timely and/or properly, in whole or in part, is caused by a force majeure event. Force majeure is the unforeseeable event beyond the control of the parties and which cannot be avoided.
      • If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim other damages to the other.

• • • • This contract is subject to the legislation in force in Romania. Any disputes arising between the Seller and Users / Buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.